Privacy Policy


Identification of the data controller

-Identity: Dontknow Internet, S.L. (hereinafter, “Dontknow”)

-Address: Calle Prieto Ureña 4, Madrid.

-Telephone: 91 345 2314



Purpose of the processing of your personal data

The purpose of the treatment will be the correct management of the request made through the web, through the contact form or any other type of online form, or through a request made by email. Such request may be, without limitation, the management of a petition, the response to a request for commercial information, the application for employment or, where appropriate, the registration in the company newsletters, as well as any other interaction through the website between the user and Dontknow, that tend to meet the user's need. All the information requested is necessary to be able to meet the request.

Likewise, the data provided will also be processed to send you commercial information about our products and services that may be of interest to you, by post, e-mail, SMS, or any other equivalent mean of electronic communication. If the user does not want this last treatment, he will have the opportunity to oppose the reception of commercial communications, by not checking the corresponding box on the information or contact form, or even by exercising his right of opposition at the aforementioned address.

Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by the user, so that the server records information that can be used in subsequent access. The information stored allows us to identify a specific user and have registered information about its preferences, pages visited, etc. If you do not wish to allow the installation of cookies on your computer, you must configure your browser for this purpose.


Term of conservation

The information related to your person will be kept during the period of validity of the commercial relationship, or the interest for which you are reading this policy (for example, if you have sent a CV, or subscribed to a newsletter) while you do not request the deletion of your data, during the limitation period of the actions that may arise in relation to this contract; as well as for any claim that we could receive from official organisms in compliance with legislative norms.


Information to send you commercial communications

The personal data provided for the sending of commercial communications will continue to be maintained until you revoke the consent, all without prejudice to your right of withdrawal or opposition.


Legitimation for the processing of your data

The legal basis for the treatment of your data is the execution of the commercial relationship in which you are a part, so that we can manage, develop and control the corresponding commercial and contractual relationship. All the personal data that we request from you has obligatory nature, so the absence of some of the data requested, may make it impossible for us to provide the services we offer through our website.

In relation to the sending of commercial communications by electronic means, as a result of a prior contractual relationship, the legal basis is the legitimate interest of Dontknow under article 21.2 of the Law of Services of the Information Society.

The sending of commercial communications by any means, including electronic communications - regardless of any contractual relationship, but based on a legitimate interest since you address the entity – is based legally on the consent that will be requested to you at the moment you fullfil any of our contact forms, and that you give freely. If we do not obtain your consent, in Dontknow we compromise to not treating your data for commercial purposes.


Communication or transfer of data, and international data transfer

Dontknow may communicate your personal data to those public administrations with competence in the matter, and in the case that there is a legal obligation to do so.

However, if at any time, during the commercial relationship, it is necessary to communicate your data to third parties for new purposes, such communication will be made when Dontknow have your prior consent for this.

There may also be third parties who, as a consequence of services rendered to Dontknow can access to your personal data.

In this regard, you are informed that in order to send our commercial communications, your data may be subject to international transfers, to The Rocket Science Group LLC, Mailchimp. You can find all the information about these international transfers here. The Rocket Science Group LLC, Mailchimp, is based on the United States, and it is subscribed to the Privacy Shield Agreement, so the Transfer is made with all the legal guarantees.



Anyone has the right to obtain confirmation on whether or not, in Dontknow, we are treating personal data concerning them, and in such case, to exercise the corresponding right of access to their personal data, for the purposes of processing, and to the categories of personal data concerned.

Likewise, you will have the right to request the rectification of the inaccurate data or, where appropriate, request its deletion when the data is no longer necessary or pertinent for the purposes for which they were initially collected, the consent has been withdrawn based on the treatment, you object to the treatment, the personal data have been treated unlawfully, or should be deleted for the fulfillment of a legal obligation established in the law of the European Union or of the Member States.

You can also request the limitation of the processing of your data whenever it challenges the accuracy of the personal data, during the period that allows the responsible to verify the accuracy of your request.

Additionally, you can exercise this right, when the treatment is unlawful and the interested party opposes the deletion of your personal data, requesting instead the limitation of its use, or in situations in which the person responsible no longer needs personal data for the purposes of the treatment, but still needs them for the formulation, exercise or defense of claims, as well as when you have opossed the treatment, while the responsible verifies if their legitimate reasons prevail over those of the interested party. In these cases, we will only keep the data for the exercise or the defense of claims.

In certain circumstances and for reasons related to your particular situation, you might object to the processing of your data. Dontknow, will stop processing the data, except when they are required for legitimate compelling reasons, or the exercise, or defense of possible claims.

You can exercise your right to portability, when appropriate, having the right to receive personal data that concerns you and that has been provided to us, in a structured format, or to request the transmission of it, to another controller given by you.

When the affected persons exercise the rights of access, rectification, deletion and opposition, limitation of the treatment, portability of data, and not to be subject to automated individualized decisions, they must communicate it by email to the address

You may also submit a claim to the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, through the electronic headquarters at



The personal data processed by Dontknow proceed from the interested party itself.


Aditional information

Users guarantee and respond, in any case, for the veracity, accuracy, validity, authenticity of the Personal Data provided, and undertakes to keep them properly updated. Likewise, users guarantee to be over 14 years old.

In the event that persons who do not own them provide personal data, the user must, prior to their inclusion, inform those persons of the points contained in the preceding paragraphs. In these cases, the user guarantees that the information reported is from persons whom have over 14 years old and that the information given is accurate and truthful. Dontknow will be exempt from any responsibility for the breach by the user of any of these requirements.

Dontknow has adopted the security levels of protection of the Personal Data required legally, and has installed all the means, and technical measures available, to avoid loss, misuse, alteration, unauthorized access and theft of the personal data facilitated.

The user can rely in the confidentiality and duty of secrecy of the employees of Dontknow and of all those who treat the data in the name and on behalf of it. However, the user is aware of the possibility that the security of communications over the network is not invulnerable.


Changes to Privacy Policy

Dontknow may make periodic changes to this Privacy Policy without prior notice. The current version of the Privacy Policy will be the one available on the hyperlink "Privacy" located at the bottom of the web pages included on the Website at all times.


Cookies Policy

The Website uses cookies. A cookie is a text file that is stored on your device when you visit a website and acts as the memory of that page, allowing, among other possibilities, to recognize you on future visits. For more information on what cookies are and how they work, click here.

The Website uses cookies that are necessary to allow navigation and usability.

The Website uses the following cookies:

Cookies Holder Purpose More information
Session cookies Delibera Necessary information to keep the session
Google Analytics cookies Google Inc. Distinguish users and sessions, and know the User´s time spent on the Website, the number of pages visited and from where and how the User reached the Website Cookie usage
Click here: to see how to disable cookies from Google Analytics.
Hotjar cookies Hotjar Ltd To better understand our users’ needs and behaviours and to optimize their experience, improving our service. Hotjar cookies gather standard registry information and data about visitors’ habits in an anonymous way Cookie Information
Click here: to see how to disable cookies from Hotjar.

The User may refuse the use of cookies by selecting the appropriate settings on its browser. However, if it does, the use of the Website may not be fully functional.

Removing cookies depends on the browser the User is using. In the following links instructions can be found for removing cookies from major browsers: